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NDIS Plan Managers & Support Coordinators Obligations

Understand the obligations of NDIS plan managers and support coordinators. Learn about their roles, responsibilities, and how they can assist participants in managing their NDIS plans effectively.
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Plan Managers and Support Coordinators: Understanding Your Obligations

Plan Managers and Support Coordinators: Understanding Your Obligations

Published on: October 10, 2023


The National Disability Insurance Scheme (NDIS) is a critical support system for many Australians living with disabilities. Within this framework, Plan Managers and Support Coordinators play essential roles in ensuring participants receive the support they need. This article aims to clarify the obligations of Plan Managers and Support Coordinators under the NDIS.

Role of Plan Managers

Plan Managers are responsible for managing the financial aspects of a participant’s NDIS plan. Their duties include:

  • Processing payments to providers
  • Managing the NDIS budget
  • Providing regular financial statements to participants
  • Ensuring compliance with NDIS guidelines

Plan Managers must act in the best interest of the participants, ensuring that funds are used appropriately and effectively.

Role of Support Coordinators

Support Coordinators assist participants in understanding and implementing their NDIS plans. Their responsibilities include:

  • Helping participants connect with NDIS providers
  • Assisting in the development of service agreements
  • Monitoring the progress of the participant’s plan
  • Providing support during plan reviews

Support Coordinators must ensure that participants are empowered to make informed decisions about their supports and services.

Compliance and Best Practices

Both Plan Managers and Support Coordinators must adhere to the NDIS Code of Conduct, which includes:

  • Acting with integrity, honesty, and transparency
  • Respecting the privacy and confidentiality of participants
  • Providing high-quality, safe, and ethical services
  • Preventing and responding to violence, neglect, abuse, and exploitation

Regular training and staying updated with NDIS policies and guidelines are crucial for maintaining compliance and delivering the best possible support to participants.


Understanding the obligations of Plan Managers and Support Coordinators is vital for the effective delivery of NDIS supports. By adhering to their roles and responsibilities, these professionals can significantly enhance the quality of life for NDIS participants, ensuring they receive the necessary support to achieve their goals.

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