What Is NDIS?

National Disability Insurance Scheme is a programme by the Australian government that funds costs associated with disability. The word ‘insurance’ can be a bit daunting, but the scheme is entirely publicly funded and participants don’t have to pay a premium of any such. This scheme not only supports folks with disabilities but also their families.

Thus NDIS safeguards the disabled people and their families from extreme crisis situations and improves their lives. This can barricade the effects of social exclusion and prejudices faced by people with disabilities.

One thing that can be a hassle with the NDIS is the process and the registration. Even though the scheme can be of great help, managing it alone can be stressful. However, our team of competent caregivers is with you throughout this process.

We provide you with tremendous support and assistance that is customisable for the needs and wants of every participant. We want to make sure all your needs are met and your experience with us is reassuring.

What Do We Do?

We understand that each one of our customers has unique needs. We want to make certain that our services are flexible and not constraining.

You can hire us if you need any kind of assistance with the NDIS. Our team can help you with planning, pre-planning, and managing the plan. Additionally, if you face any discrepancies, our team will also help you change your services.

What Our Services Include

NDIS Plan At a Glance

1. Understand who will support you with your NDIS plan implementation?

Review your plan to see if you have funded support coordination. If you did, go ahead and source a support coordinator in your area.


2. How are your funds managed?

Your funding options will be decided during your planning meeting. This can be reviewed at any time during your planning period. Each category can have a different management option.

Familiarize yourself with each section as this will determine how you pay service providers.

3. Goals = Funding

NDIS funding is based on your individual goals/ circumstances and reasonable and necessary support. Funding categories and amounts will vary for everyone.

4. Connect with your providers

Now is the time to determine the services you require to meeting your goals. Your support coordinator or LAC can assist you in connecting with providers in your area. Alternatively, you can use your portal or search engines to explore your options.

What Does The NDIS Ask Your Support Coordinator To Do?

When you choose a support coordinator, the NDIS sends the support coordinator a “Request for Service” form which gives instructions to the support coordinator about how they should implement your plan.

The Support Coordinator To Do List

The Request for Service also gives the Support Coordinator a standard list of things that they should do for all NDIS participants which says that they will:The Request for Service also gives the Support Coordinator a standard list of things that they should do for all NDIS participants which says that they will:

  • Support you to learn as much as you can about how the NIDS works.
  •  Assist you to understand what each part of your plan means and how you can use the funding.
  • Teach you how to use the online Portal.
  • Help with finding service providers and tell you about the ways yo can provide services with feedback.
  • Ensure you know how to change providers if you want to and to help you to weigh up different options.
  • Support you to set up service agreements if you choose to.
  • Make sure that service bookings are completed properly.
  • Make referrals for assessment you need and ensure urgent equipment requests are made.
  • Help you to implement the plan and to complete tasks on your behalf if you want or need them to.
  • Find opportunities for you to access supports and activities in your local community.
  • Ensure that support workers are following the recommendations made by allied health therapists about how to best support you.
  • Send reports to the NIDS about how the plan is going – this is usually completed two months into the plan, and then again at nine months in a one-year plan.
  • Make sure that funding is being spent within the set budget.
  • Show you how to coordinate your own supports if you want to do it yourself in the future.
  • Help you if you are in crisis (e.g. homelessness, hospitalisation, involvement with police).
  • Make sure that you are accessing everything you are eligible to receive through other systems (e.g. housing, health, justice, education).
  • Help you to prepare for your next plan review including understanding what has worked and why, what hasn’t worked, the supports needed in the next plan, and drafting plan goals.
  • Prepare the information you need for scheduled reviews (i.e. annual review) and for unscheduled reviews (e.g. Change of Circumstances, Review of Reviewable Decisions).

Other Things Your Support Coordinator Should Do:

NDIS Code of Conduct for Support Coordinators

All workers and service providers delivering services under the NDIS supports must abide by the NDIS Code of Conduct. This means that your Support Coordinator must:

  • Support you to weight up options and to assist you to communicate about what you want and need.
  • Provide unbiased information about their services, and to avoid real or perceived conflicts of interest and unethical practicces.
  • Make a report to the NDIS Commission* if they are asked to do something that they are not qualified or trained to do by their employer.
  • Take action if they have concerns about the quality and safety of services you are receiving even if those services are provided by their own employer.
  • Make reports to relevant authorities including to their employed, the NDIS Commission, police and other authorities if they become aware of abuse, neglect and exploitation of a NDIS participants.

Support coordinators limitations

Support coordinators cannot be paid to do advocacy, but they can attend meetings with you to help you speak up for yourself (including your annual plan review meeting) and can help you prepare for and submit a plan review. Support coordinators are unable to manage staff rosters or provide personal care.

Do you need an advocate if you already have a support coordinator?

Independent advocacy may be provided by an advocate through a disability advocacy organisation or, if necessary, by the appointment of a formal guardian through the Victorian Civil and Administrative Tribunal (VCAT). The NDIS does not fund advocacy. Advocacy services are funded by federal and state governments separately from the NDIS.